Travala Cashback Offer — Terms and Conditions

1. The offer

1.1 Kite App Limited (“Kite”, “we”, “us”) will credit eligible Kite users with cashback equal to 5% of the Eligible Booking Value of qualifying bookings made on Travala (“Travala”), where the booking is started from a Travala link on the Kite Travel Planner and paid in full with a Kite card.

1.2 The offer applies to hotels and other accommodation, flights, car rentals and activities booked through Travala.

1.3 The offer runs until we withdraw it in accordance with clause 9.

1.4 The offer is uncapped. There is no minimum booking value, no maximum cashback per booking, and no limit on the number of qualifying bookings you may make.

1.5 Kite is not paid by Travala to recommend any particular property, route, or supplier.

2. Who can take part

2.1 You are eligible if, at the time of booking, you:

• hold a Kite account in good standing with identity verification (KYC) complete;
• hold an active Kite card issued in one of the nine countries where Kite cards are currently live: Australia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam; and
• are at least 18 years old.

2.2 Eligibility is determined by the country in which your Kite card was issued, not by where you are travelling or where you book from. You may book travel anywhere in the world.

2.3 If Kite cards become available in additional countries, those countries become eligible from the date the card goes live there. Bookings made before that date do not qualify.

2.4 The offer is for personal, non-commercial travel. Bookings made in the course of a travel agency, reseller, corporate travel, or bulk-booking business do not qualify.

3. How to qualify

All four conditions must be met. If any one of them is missed, the booking cannot be tracked or verified and no cashback is payable.

3.1 Start from Kite. You must reach Travala by tapping a booking link on the Kite Travel Planner or one of its pages. Typing travala.com into your browser, arriving via a search engine, a different cashback or voucher site, or a Travala link saved from an earlier session will not qualify.

3.2 Complete the booking in the same browser. Complete your booking in the same browser you tapped the link in, without clearing your cookies or switching device in between. Tracking expires after a period set by Travala, so book while the trip is still the thing you are doing. Browsers or extensions that block third-party tracking cookies may prevent the booking from being recorded.

3.3 Be signed in to Travala with your own email address. You must be logged in to a Travala account registered in your own name and email address when you book. Guest checkouts and bookings placed through someone else’s Travala account cannot be verified and do not qualify.

3.4 Pay with your Kite card. The full booking amount must be charged to your Kite card. Bookings paid — wholly or in part — using another card, AVA, Travala credits or wallet balance, gift cards, loyalty points, or any other method do not qualify.

4. How you receive your cashback

4.1 You do not need to claim. Kite matches confirmed Travala bookings against Kite card transactions automatically.

4.2 Cashback is credited to your Kite account at the end of the calendar month in which the booking was made — that is, the month of the booking date, not the month you travel.

4.3 If your cashback has not appeared by the tenth day of the following month, contact us at care@kiteapp.xyz with your Travala booking reference, the booking date and the amount, within 60 days of the booking. We will investigate and credit any cashback properly due. We cannot investigate bookings raised more than 60 days after the booking date.

5. How cashback is calculated

5.1 “Eligible Booking Value” means the value of the booking as reported to Kite by Travala. It excludes taxes, government levies and tourism fees, airline and carrier-imposed surcharges, resort and property fees, travel insurance, and any Travala booking, service or payment-processing fee.

5.2 Because of clause 5.1, cashback will normally be less than 5% of the total amount charged to your card. The difference is largest on flights, where taxes and carrier-imposed surcharges often make up 30–45% of the fare. As an illustration: on an $800 flight of which $350 is taxes and surcharges, cashback is calculated on $450 and comes to approximately $22.50.

5.3 Cashback is calculated and paid in US dollars and credited to your Kite balance. Where a booking is priced in another currency, the value is converted at the rate applying on the booking date.

5.4 Any tax payable on cashback you receive is your own responsibility. Kite does not provide tax advice.

6. Cancellations, changes and reversals

6.1 Cashback is payable only on bookings that are completed. If a booking is cancelled, refunded, amended to a lower value, or recorded as a no-show, or if Travala otherwise reverses, reduces or withdraws the booking record on which the cashback was calculated, the cashback on that booking is forfeited.

6.2 Where cashback has already been credited and the booking is subsequently cancelled, refunded, reduced or reversed, Kite will deduct the corresponding amount from your future cashback rather than reclaiming the credited amount. Where you receive no further cashback, we may recover the amount by any other lawful means.

6.3 Where a booking is amended to a higher value, cashback is recalculated on the revised Eligible Booking Value and the difference credited in the following monthly run.

6.4 If you raise a chargeback on a qualifying booking, cashback on that booking is forfeited.

7. What is excluded

Cashback is not payable on:

• bookings not paid in full with a Kite card (clause 3.4);
• bookings not tracked through a Kite Travel Planner link (clause 3.1);
• bookings made as a guest or through another person’s Travala account (clause 3.3);
• Travala gift cards, and any purchase of Travala credit, AVA, or other stored value;
• bookings Travala reports to Kite as ineligible, including certain suppliers, rates and promotional fares;
• taxes, fees, surcharges and insurance, as set out in clause 5.1;
• bookings made in connection with a travel or reseller business (clause 2.4);
• duplicate, cancelled, fraudulent or test bookings.

8. Fraud and misuse

8.1 We may withhold, reduce or reverse cashback, and suspend or remove your access to this offer, where we reasonably believe it has been obtained by fraud, misrepresentation, manipulation of tracking links, self-dealing, use of automated tools, or any other misuse.

8.2 We may require reasonable evidence of a booking before crediting cashback.

8.3 Nothing in this clause affects our rights under the Kite Terms & Conditions.

9. Changes to the offer

9.1 We may amend these terms or end this offer at any time, by publishing the change on this page.

9.2 Bookings made before a change takes effect will be honoured under the terms that applied at the time of booking.

9.3 Clauses 9.1 and 9.2 apply subject to any rights you have under applicable consumer law in your country of residence, which are not affected by these terms.

10. Kite’s role, and Travala’s

10.1 Travala is an independent third party. Kite does not sell, arrange, process or fulfil any travel booking. Prices, availability, cancellation terms and the delivery of any travel service are set and provided by Travala and its suppliers, not by Kite.

10.2 Your booking is governed by Travala’s own terms and conditions. Any question or complaint about a booking — including cancellations, refunds, changes and service quality — must be raised with Travala.

10.3 Kite is a financial technology company. Kite is not a bank, cryptocurrency exchange, custodian, or travel agent. Kite cards are issued by licensed third-party partners.

10.4 Nothing in these terms constitutes financial, investment, tax or legal advice.

11. General

11.1 These terms are supplementary to the Kite Terms & Conditions and Privacy Policy. Where there is a conflict on a matter specific to this offer, these terms apply.

11.2 To operate this offer, Kite processes your Kite card transaction data and booking data received from Travala. See our Privacy Policy for how we handle it.

11.3 These terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protections in your country of residence.

11.4 Kite App Limited is a company registered in Hong Kong under registration number 78561804.

11.5 Questions: care@kiteapp.xyz