KYC stuck in review

My KYC verification is taking longer than expected

Most KYC reviews are completed within 24-48 hours. If your verification is taking longer, follow the steps below.

If it's been less than 48 hours

Your verification is still being reviewed.

• Wait for the review to complete.
• You'll receive a notification in the app and by email once a decision is made.
• Be sure to check your spam or junk folder if you haven't received an email.

If it's been more than 48 hours

Open Home → KYC Banner to review your submission.

Common issues that may delay verification include:

• Blurry or cropped photos
• Glare or shadows obscuring your document
• An expired document, or one that expires within the next 6 months

If you notice any of these issues, resubmit your KYC with updated documents.

If it's been more than 72 hours

If you still haven't received an update, contact support at care@kiteapp.xyz and include:

• The date and time you submitted your KYC
• The type of identity document you used
• Your country of residence

Our support team will review your verification status and escalate your case if necessary.

Tips for a faster review

• Use clear, well-lit photos.
• Ensure all four corners of your ID are visible.
• Make sure the name on your Kite account matches your ID exactly.
• Use an identity document that is valid for at least 6 more months.