OTP not received / delayed

If you're not receiving the SMS verification code to log in, try these steps.

Check the basics

Before requesting another code, make sure:

• You have a mobile signal (not just Wi-Fi).
• Airplane mode is turned off.
• You're able to send and receive SMS messages.
• You've waited 2-3 minutes, as SMS delivery can sometimes be delayed by your mobile carrier.

Request a new OTP

Go back to the login screen, confirm your phone number is correct (including the country code), and tap Send OTP again.

Avoid requesting multiple OTPs in quick succession. Too many requests can temporarily prevent new codes from being sent.

Check your phone settings

• Disable any SMS filtering or spam-blocking features.
• If you're travelling, make sure international SMS roaming is enabled.
• Check that your phone has enough available storage, as some devices may stop receiving new SMS messages when storage is full.

Try another sign-in method

If you've previously set up another login method, you can sign in using:

• Email + OTP
• Google
• Apple

Still not receiving your OTP?

• Double-check that you've entered the correct phone number, including the country code.
• Contact your mobile carrier to confirm they aren't blocking short-code or verification SMS messages.
• If you've requested several OTPs, wait 15 minutes before trying again.

If you're still unable to receive an OTP, contact care@kiteapp.xyz and include:

• Your registered phone number
• Your mobile carrier

Our support team will help investigate the issue.