Phone login & OTP: how it works

You can sign in to Kite using your phone number and a one-time password (OTP) sent by SMS.

How to log in

1. Open the Kite app and select Phone number.
2. Enter your registered phone number, including the country code.
3. Enter the 6-digit OTP sent to your phone by SMS.
4. You're signed in.

Note: If you're creating a Kite account for the first time, you'll need to provide both your phone number and email address during sign-up.

Good to know

• OTPs expire after 5-10 minutes.
• If you request multiple OTPs, only the most recent one will work.
• Never share your OTP with anyone. Kite will never ask for it.

Other ways to log in

You can also sign in using:

• Google
• Apple
• Email + OTP

Troubleshooting

I didn't receive my OTP

Wait a few minutes, then:

• Check that you have cellular signal.
• Make sure you're able to receive SMS messages.
• Request a new OTP if needed.

If you're still having trouble, see "OTP not received / delayed."

My OTP isn't working

• Make sure you've entered all 6 digits correctly.
• If you've requested multiple OTPs, use the latest one.
• If your OTP has expired, request a new one.

I've been locked out

If you've entered too many incorrect OTPs, you'll need to wait 30 minutes before trying again.

I no longer have access to my phone number

If you can't access the phone number linked to your account, contact care@kiteapp.xyz. We'll verify your identity before helping you regain access.