App shows different balance than explorer

The block explorer reflects what's actually on the blockchain, so it's the source of truth. Kite usually catches up within seconds to a minute.

Quick fixes

• Pull to refresh on your balance screen and wait a few seconds. This clears most cases.
• Check the network. Make sure the explorer you're looking at is for the same network Kite is showing. Kite supports Ethereum, Base, Polygon, Arbitrum One, BNB Smart Chain, and Optimism.
• Check the address. Confirm you pasted your Kite wallet address into the explorer exactly as it appears in the app.
• Give it a minute. If you just made a transaction, the app and explorer may not be in sync yet. Wait and refresh.
• Update the app. Make sure you're running the latest version of Kite.

Other reasons the numbers can differ

• Unsupported tokens. The explorer lists every token an address has ever received, including tokens Kite doesn't support or display. Only supported tokens appear in your Kite balance.
• Dust amounts. Very small balances (under about $0.01) may be filtered from the Kite display.

Still not matching

If the explorer shows a balance that hasn't appeared in Kite after 5+ minutes, email care@kiteapp.xyz with:

• Your wallet address
• Transaction hash
• The network
• A screenshot of the app and a screenshot of the explorer