Troubleshooting & Help
Common known issues
App shows different balance than explorer
The blockchain is the source of truth. Quick fixes when Kite and a block explorer disagree.
Balance not updated
Troubleshoot a balance that looks stuck after a send, receive, or swap.
How do I change my Google Play country or region on Android?
Learn how to check and change your Google Play country or region on Android if you’re unable to find or download the Kite app.
How do I change my iOS App Store country or region on iPhone?
Learn how to check and change your iOS App Store country or region on iPhone if you’re unable to find or download the Kite app.
How to find a transaction on a block explorer
Look up any transaction on-chain using its hash, and read the status, sender, and recipient.
Understanding transaction statuses
What Pending, Completed, Failed, and Authorized mean, and what to do for each.