Balance not updated

Your balance looks stuck or doesn't match what you expect after a send, receive, or swap. Here's how to troubleshoot.

Quick fixes

• Pull down to refresh on your balance screen and wait a few seconds.
• Check the network. Make sure you're viewing the network your funds are on. If you received USDC on Base but you're looking at Ethereum, you won't see it. Switch networks using the network selector.
• Check the explorer. Open Activity, tap the transaction, and select View on Explorer. "Success" or "Confirmed" means it completed; "Pending" means it hasn't confirmed yet; "Failed" means the balance won't change.
• Force close and reopen the Kite app.
• Update the app to the latest version.

Still not updating

Wait at least 10 minutes from when the transaction was initiated. Some networks take longer during heavy traffic.

If the explorer shows the transaction as confirmed and the balance in Kite still hasn't updated, email care@kiteapp.xyz with:

• Your wallet address
• The transaction hash
• The network
• A screenshot of the app and a screenshot of the explorer