Onchain transfer or deposit pending

Most crypto deposits arrive within a few minutes. If yours is taking longer, here's how to check what's happening.

Expected deposit times

• Base: under 1 minute
• Arbitrum One: under 1 minute
• Optimism: under 1 minute
• Polygon: 2-5 minutes
• BSC: 2-5 minutes
• Ethereum: 5-15 minutes

If you're sending funds from a crypto exchange, the exchange may take additional time to process and broadcast the withdrawal before it reaches the blockchain.

Check a few things first

Make sure the network is supported

Kite accepts deposits only on:

• Base
• Ethereum
• BNB Smart Chain (BSC)
• Polygon
• Arbitrum One
• Optimism

If the sender used a different network, see "Sent or received tokens on wrong network."

Verify the transaction on the blockchain

Find the transaction hash (TxID) in your exchange or wallet, then look it up using the appropriate block explorer:

• Base: basescan.org
• Ethereum: etherscan.io
• BNB Smart Chain (BSC): bscscan.com
• Polygon: polygonscan.com
• Arbitrum One: arbiscan.io
• Optimism: optimistic.etherscan.io

Make sure the transaction status is Success.

Refresh your Kite wallet

Pull down on the Home Screen to refresh your balance.

If it's been more than 30 minutes

If the transaction is confirmed on the blockchain but still hasn't appeared in your Kite wallet, contact care@kiteapp.xyz and include:

• Transaction hash
• Network used
• Amount sent
• Sending wallet address

Our support team can investigate why the deposit hasn't synced and help get it credited if everything is in order.